Refund and Returns Policy

Home Refund and Returns Policy

Introduction

At Viziott, we take pride in the quality of our products and customer satisfaction is our top priority. This Refund and Returns Policy explains the conditions under which you may return a product and request a refund.

Eligibility for Returns

Products are eligible for return only if they are damaged, defective, or incorrect at the time of delivery. Items must be in their original packaging, unused, and in the same condition as when received.

Timeframe for Returns

You must notify us of any issues and request a return within 48 hours of receiving the product. Requests made beyond this period may not be accepted.

Return Process

To initiate a return, contact our customer support team via email at viziottpharma@gmail.com with your order details and photographs of the product. Once approved, you will be guided through the return process.

Refund Policy

Refunds will be processed after the returned product has been inspected and approved by our team. Refunds will be credited to your original payment method within 7–10 business days.

Non-Returnable Items

Products that have been opened, used, or tampered with after delivery are not eligible for return or refund. Certain promotional items and gift cards may also be excluded.

Exchange Policy

If you receive a damaged or defective item, we may offer a replacement product instead of a refund, based on your preference and product availability.

Contact Us

For any questions regarding our Refund and Returns Policy or assistance with your return, please contact us at viziottpharma@gmail.com. Our team is available Monday to Saturday, 10:00 AM to 6:00 PM to help you.